Our business is based on selling quality software. Therefore, we have no interest in selling your data or using it for sleazy purposes. We believe that the less we know about you, the better, which is why we aim to limit the information we collect to the minimum necessary. Our intention for collecting and using your data is solely to provide you with the services you enrol for and improve these services.
We will never share your data with third parties, as long as it is not required by law or for the services we offer.
We solely collect information that is necessary to provide you with our services and to improve our product.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to: email address, first and last name, cookies and usage data.
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Examples of Cookies we use:
Session Cookies: We use Session Cookies to operate our Service, such as persisting your login across multiple visits.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.
End-user data (your users or customers, who use our Service through your integration) may include, without limitation, (1) personal information such as names, and email addresses of your end user customers, (2) potential customers and other users of and visitors to your websites, apps and other properties, (3) information about their device and browser during a visit to our Service, and (4), information you choose to attach to your end-user while accessing our Service.
Information may be input into the Service by you or collected by the Service using scripts and other code implemented on such properties. We will only process End-user Data for the purposes set forth in your agreement with us for the provisioning of the Service.
We use the collected data for various purposes:
We store data as long as German law requires it and is necessary for the fulfilment of our services, or initiation of the contract, or as long as we claim legitimate interest. After that period, corresponding data is routinely deleted or anonymized. Statistical and diagnostic data is generally stored perpetually, but is also pseudonymised to the extent possible. We are legally required to store your email for ten years.
All data is stored using standard industry practices and current encryption technologies.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
Under certain circumstances, We may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
We may disclose your Personal Data in the good faith belief that such action is necessary to:
The security of your data is important to us, but no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Depending on your usage of our services, especially the use of the app or means of communication with us (e.g. for purposes like support), your personal data might be processed by the following services:
Paddle acts as the Merchant of Record for FeatureCat, and as such provides services like billing or payment processing.
Personal Data: Payment data, personal details, purchase history
Country of Data Processing: Europe or USA
We use Eager to provide customer support and documentation. All email communication is processed by Eager in addition to GMAIL. Should you contact us via email or chat, the data might be processed by Eager.
Personal Data: Name, email addresses, message content
Country of Data Processing: Canada
We use Google’s GMAIL service for customer support. Should you contact us via email, Google may process personally identifiable information about you, such as name or email address.
Personal Data: Name, email addresses and email content
Country of Data Processing: Europe or USA
Those under the age of 16, or below other age limits that require consent of a legal custodian for use of our services depending on local law, may not use the services without the consent or authorization of their parent or legal custodian.
You can request for us to provide you with information on how we collect, use and store your personal information, and to provide you with a copy of your personal information, should we have any.
You can request that we correct information about you that is inaccurate. Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
You can request that we delete information collected about you, given the following circumstances: that we are not required by law to preserve it, that it is not necessary for contract fulfilment, and that we can still identify your records.
You can object to the processing of your information in certain cases, given that the processing is not required by law or necessary for contract fulfilment.
Upon request, we will provide you all data under our control in a machine readable format (e.g. JSON). Should the data requested not be within our control, we will provide you with instructions to obtain your data.
If you have any further questions, please reach out to us via E-Mail. We will reply as soon as possible.
We may use the contact information you provide us, if any, to communicate with you about our product, diagnostic data, error reports, or provide you with support, should you request any.
Should the confidentiality of customer data be breached, we recognize it as our responsibility to our customers and the public to disclose the nature of any risk and provide a transparent account of the events without undue delay. Should the nature of the breach require it, we must inform the applicable supervisory authorities as is required by law and regulation.
The responsible body for the processing of personal data (“the Controller”) within the meaning of the law. Art 4 (7) GDPR: