FeatureCat Privacy Policy

Our business is based on selling quality software. Therefore, we have no interest in selling your data or using it for sleazy purposes. We believe that the less we know about you, the better, which is why we aim to limit the information we collect to the minimum necessary. Our intention for collecting and using your data is solely to provide you with the services you enrol for and improve these services.

We will never share your data with third parties, as long as it is not required by law or for the services we offer.

Summary

The purpose of this privacy policy (“Privacy Policy”) is to inform you in detail about:

  1. what personally identifiable information or personal information we collect from you through the software application “FeatureCat” (featurecat.com, featurecat.app and related properties) and how we use such information, and
  2. what choices you have regarding the use of, and your ability to review and correct, the information. For the purposes of this Privacy Policy, the terms “we”, “us” and “our” refer to the business as detailed in the Imprint, which is providing the following services: the app, which refers to the software application “FeatureCat”. “You” refers to you, as a user of this website or the app, as applicable. As such, we act as a Controller for the purpose of the General Data Protection Regulation (GDPR) and other data protection laws applicable in member states of the European Union.

Information We Collect and How We Use It

We solely collect information that is necessary to provide you with our services and to improve our product.

Personal data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to: email address, first and last name, cookies and usage data.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files containing a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service, or some parts of our Service may not function properly.

Examples of Cookies we use:
Session Cookies: We use Session Cookies to operate our Service, such as persisting your login across multiple visits.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.

End-user data

End-user data (your users or customers, who use our Service through your integration) may include, without limitation, (1) personal information such as names, and email addresses of your end user customers, (2) potential customers and other users of and visitors to your websites, apps and other properties, (3) information about their device and browser during a visit to our Service, and (4), information you choose to attach to your end-user while accessing our Service.
Information may be input into the Service by you or collected by the Service using scripts and other code implemented on such properties. We will only process End-user Data for the purposes set forth in your agreement with us for the provisioning of the Service.

Use of Data

We use the collected data for various purposes:

  1. To provide and maintain our Service
  2. To notify you about changes to our Service
  3. To allow you to participate in interactive features of our Service when you choose to do so
  4. To provide customer support
  5. To gather analysis or valuable information so that we can improve our Service
  6. To monitor the usage of our Service
  7. To detect, prevent and address technical issues
  8. To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Retention Of Data

We store data as long as German law requires it and is necessary for the fulfilment of our services, or initiation of the contract, or as long as we claim legitimate interest. After that period, corresponding data is routinely deleted or anonymized. Statistical and diagnostic data is generally stored perpetually, but is also pseudonymised to the extent possible. We are legally required to store your email for ten years.
All data is stored using standard industry practices and current encryption technologies.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside the European Union and choose to provide information to us, please note that we transfer the data to European Union and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. Personal data is transferred to servers maintained by Digital Ocean and Amazon Web Services.

Disclosure Of Data

Business Transaction

If FeatureCat is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, We may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

We may disclose your Personal Data in the good faith belief that such action is necessary to:

Security Of Data

The security of your data is important to us, but no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Data Processors

Depending on your usage of our services, especially the use of the app or means of communication with us (e.g. for purposes like support), your personal data might be processed by the following services:

Paddle

Paddle acts as the Merchant of Record for FeatureCat, and as such provides services like billing or payment processing.
Personal Data: Payment data, personal details, purchase history
Country of Data Processing: Europe or USA
Privacy policy of processor: paddle.com/privacy/

Eager

We use Eager to provide customer support and documentation. All email communication is processed by Eager in addition to GMAIL. Should you contact us via email or chat, the data might be processed by Eager.
Personal Data: Name, email addresses, message content
Country of Data Processing: Canada
Privacy policy of processor: eager.app/privacy/

Google

We use Google’s GMAIL service for customer support. Should you contact us via email, Google may process personally identifiable information about you, such as name or email address.
Personal Data: Name, email addresses and email content
Country of Data Processing: Europe or USA
Privacy policy of processor: policies.google.com/privacy

By using “FeatureCat”, you consent to our privacy policy.

Those under the age of 16, or below other age limits that require consent of a legal custodian for use of our services depending on local law, may not use the services without the consent or authorization of their parent or legal custodian.

Your Privacy Rights as the Data Subject

Right of Access

You can request for us to provide you with information on how we collect, use and store your personal information, and to provide you with a copy of your personal information, should we have any.

Right of Rectification

You can request that we correct information about you that is inaccurate. Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

Right to Delete (Right to be Forgotten)

You can request that we delete information collected about you, given the following circumstances: that we are not required by law to preserve it, that it is not necessary for contract fulfilment, and that we can still identify your records.

Right to Object

You can object to the processing of your information in certain cases, given that the processing is not required by law or necessary for contract fulfilment.

Right to Data Portability

Upon request, we will provide you all data under our control in a machine readable format (e.g. JSON). Should the data requested not be within our control, we will provide you with instructions to obtain your data.

Contacting Us

If you have any further questions, please reach out to us via E-Mail. We will reply as soon as possible.

Contacting You

We may use the contact information you provide us, if any, to communicate with you about our product, diagnostic data, error reports, or provide you with support, should you request any.

Breach Notification

Should the confidentiality of customer data be breached, we recognize it as our responsibility to our customers and the public to disclose the nature of any risk and provide a transparent account of the events without undue delay. Should the nature of the breach require it, we must inform the applicable supervisory authorities as is required by law and regulation.

Responsible Body For Data Privacy

The responsible body for the processing of personal data (“the Controller”) within the meaning of the law. Art 4 (7) GDPR:
Benedict Bartsch
Merowingerstrasse 43
52070
Aachen Germany

Updates to Our Privacy Policy

There may be changes to this privacy policy, which we may make at our discretion. If you require knowledge of updates to this privacy policy, you should review this document frequently. We maintain the right to inform you about substantial changes through means of communication available to us.

This privacy policy was originally published on August 4th, 2021.